Delivery Policy

Delivery Areas

Delivery is available within the serviceable radius of each branch/outlet you select. If your address falls outside a branch's delivery zone, this will be indicated at checkout and the order cannot be placed for delivery to that address.

Estimated Delivery Time

Estimated delivery windows (typically 35–50 minutes) are shown at checkout and are approximate. Actual delivery time may vary based on order volume, distance, weather, traffic, and kitchen preparation time. We will notify you of significant delays where possible.

Delivery Charges

Any applicable delivery fee is calculated at checkout based on your selected branch and address, and is shown before you confirm payment. Delivery fees, where charged, are non-refundable once the order has been dispatched, except where the order itself is eligible for a refund under our Refund & Cancellation Policy.

Order Tracking

You can track the live status of your order (Received, Preparing, Ready, Served/Delivered) from the My Orderssection. You will be notified as your order's status updates.

Failed or Unsuccessful Delivery

If our delivery partner is unable to reach you at the provided address or contact number within a reasonable waiting period, the order may be treated as undelivered. In such cases:

• We will attempt to contact you using the mobile number on file.
• If contact is not established, the order may be cancelled, and any applicable refund handled per our Refund & Cancellation Policy — minus costs already incurred (e.g. food prepared, delivery already attempted), at our discretion.
• Please ensure your delivery address and contact number are accurate and complete before confirming your order.

Pickup & Dine-In Alternative

If you'd rather not wait for delivery, you can choose Pickup at checkout and collect your order directly from the branch, or scan the table QR code to order for Dine-Inif you're already at one of our outlets.

Changes to This Policy

We may update this Delivery Policy from time to time; the "Last updated" date above will reflect the most recent revision.