Refund & Cancellation Policy

Last updated: 14 July 2026

As food is prepared fresh to order, our cancellation and refund windows are shorter than typical retail purchases. This policy explains when you can cancel, and when a refund applies.

Cancelling an Order

  • Orders can be cancelled free of charge only while their status is Received, before the kitchen begins preparation.
  • Once an order moves to Preparing or later, it can no longer be cancelled through the app, as ingredients have already been committed.
  • To cancel an eligible order, go to My Orders and select Cancel on the relevant order.

When You Are Eligible for a Refund

  • The order was cancelled successfully before preparation began.
  • You received the wrong item(s), or item(s) missing from your order.
  • The food received was spoiled, contaminated, or otherwise not of acceptable quality.
  • The order was never delivered or handed over despite payment being captured.
  • A duplicate charge was made for the same order due to a technical error.

When a Refund Does Not Apply

  • Change of mind after the kitchen has started preparing your order.
  • Delays caused by incorrect delivery address details provided by you.
  • Dissatisfaction with taste or personal preference, where the item was prepared correctly as ordered and described.
  • Failure to be reachable at the delivery address or table at the time of delivery/service.

How to Request a Refund

Contact us within 24 hours of the order via the contact details in our Contact section, quoting your order reference number and the reason for your request. Where relevant (e.g. wrong item, quality issue), please include a photo — this helps us resolve your case faster.

Refund Method & Timeline

  • Approved refunds for online payments (card/UPI) are credited back to the original payment method within 5–7 business days, depending on your bank or payment provider.
  • For Cash on Delivery orders, an eligible refund will be arranged as store credit or a direct transfer, as agreed with our support team.
  • You will receive a confirmation once your refund has been processed.

Coupons & Promotional Credit

If a coupon or discount was applied to a cancelled/refunded order, the coupon will be reinstated to your account where reasonably possible; monetary refunds will reflect only the amount actually paid after the discount.

Changes to This Policy

We may update this policy from time to time; the "Last updated" date above will reflect the most recent revision.